Transcript for contextual inquiry

Transcript for contextual inquiry

     We did a live contextual inquiry for www.e-thaksalawa.moe.gov.lk  by interviewing a user. Our user was a good internet and a computer user. But this was the first time of our user using the website.

     We asked the questions that we had prepared from the model questionnaire from the user and recorded the facial expressions, reactions and screen capture of the usage,etc.

     We have written the timestamps of the video with the corresponding function if you want to further refer the place.

Accessing the website (00:11)

Task: selecting the language preference so that you can proceed to the site in your  preferred language.

Reaction: user easily found the way to select the language preference. But was quite frustrated with the loading times.

     You can see our user waiting for almost a minute to access the website, She said that this quite unacceptable.

Registering processes (05:06)

Task: registering as a student in a government school.

Reaction: easily found the place to register and had little trouble registering, but also found that you need a special code (School Census No) to complete the registration which we don’t know, if it is distributed among the students it is acceptable, but if the students don’t know this code, they will simply not be able to register.

Task: registering as a student or a teacher in pirivenas.

Reaction: easily found the place to register and had little trouble registering, but the problem seemed to remain about the special code.

Task: registering as a student or a teacher in private schools.

Reaction: again easily found the place to register and had little trouble registering, but the problem seemed to remain about the special code.

Finding Help (06:28)

Task: finding help for students.

Reaction:  the location for help was quite easily found by the user.

Task: finding help for teachers.

Reaction:  this was also found quite easily by the user.

     

Finding Past Papers (08:46)

Task: finding model papers for A/Ls.

Reaction:  it took some time but the user finally found

it after some time.

Task: finding past papers for primary classes.

Reaction:  it took some time but the user finally found

it after some time.

Task: finding ordinary level past papers.

Reaction:  it took some time but the user finally found

it after some time.

User mentioned as this is one of the most critical part of the website, past papers should be moved to a more convenient location and grouped by the level(primary,A/Ls,O/Ls).

Finding Description (12:36)

Task: finding the description of the site.

Reaction: was able to find the description quite easily.

Library related content (14:47)

Task: finding the e-library to view.

Reaction: User was able to find the e – library but was unsatisfied with the content that was provided.

Task: finding the thesaurus to find meanings.

Reaction: User was not able to find the thesaurus at all, this was because it was named “artha koshaya”

Even in the English language, even after we told that to the user and she went there , the user was completely unsatisfied as the thesaurus could only find meanings if you typed in Sinhalese.

Task: finding biographies.

Reaction: User was not able to find this one also, after we directed the user to the particular location , user complained that the content was not translated into english .

Finding Lessons (15:28)

Task: finding science lessons for grade 6.

Reaction: User was able to find the specified lessons but complained about the font color.

Entertainment Related (16:00)

Task: finding children’s songs.

Reaction: User was able to find this without any trouble.

FAQ (16:47)

Task: contact ministry of education for further inquiries.

Reaction: User was able to find this without any trouble.

Then we asked the following questions from the user,

1.   What do you think about the load times?

User replied that the some pages loaded all right but the home page load time was unacceptable

2.   What is your opinion about the tasks?

User said that some of the tasks given were easy to do but some were quite hard because of the poor language support the website provided.

3.   How do you describe your appeal about the site?

User replied that the site was somewhat ok,but it could certainly be improved.

4.   Which of these features did you find most helpful?

User liked the grade wise grouped material system and the register function as it was extremely easy to use, but noted that only if the special code is well distributed.

5.   Were you able to find what you were looking for?

Again user had mixed feelings as she was sometimes able to find what she looked for and sometimes couldn’t.

6.   How would you rate your experience on a scale of 1 to 10?

User rated the website with a 6.5 out of 10.

7.   Which parts did you find less appealing/helpful?

User didn’t like the font of the lesson content pages and noted about the correct language transitions that the website should undergo through to be more apprehensible.

8.   How would you think those parts should be improved?

User said that some pages could be improved by changing the font color, and the site should have proper language translation so that the different users of different language can understand the website easily.